Privacy Policy - Wazaut

This Privacy Policy describes how AV Global SpA ("Wazaut", "we", "our") collects, uses, shares, and protects the personal information of users ("you", "your", "User") of the Wazaut platform (the "Platform" or the "Service").

We are committed to protecting your privacy and handling your personal information transparently and securely, in compliance with applicable data protection laws in the jurisdictions where we operate.

By using the Wazaut Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

• Account and Registration Information: name, company, email, phone, password, and payment data.
• Agent User Information: names and email addresses of invited agents.
• Communication Content: messages exchanged via WhatsApp, treated as a Data Processor.
• Usage and Technical Data: IP, browser, device, dates, clicks, and performance metrics.
• Cookies and Similar Technologies: to operate, analyze, and improve the Platform. [Add link to cookie policy if applicable]
• Support Information: data provided during contact with the support team.

2. How We Use Your Information

• Provide and maintain the Service.
• Improve the Service and analyze usage.
• Communicate with you about updates, support, or marketing.
• Security and fraud prevention.
• Legal compliance and rights protection.

3. How We Share Your Information

• Service Providers: such as hosting, payments, analytics, and email.
• WhatsApp: to provide service functionality through its official API.
• Legal Requirements: in case of valid obligations or requests.
• Business Transfers: in case of mergers, acquisitions, or other restructurings.
• With Your Consent: for any other explicit purpose.

4. Data Security

We implement technical, administrative, and physical measures to protect your information. However, no system is 100% secure. You are also responsible for maintaining the security of your account.

5. Data Retention

We retain information as long as necessary to fulfill legal, contractual, or internal purposes. The duration may vary depending on the type of data and its purpose.

6. Your Data Protection Rights

• Access: obtain a copy of personal data.
• Rectification: correct inaccurate data.
• Deletion: request data deletion under conditions.
• Restriction: limit processing under conditions.
• Objection: reject certain processing (e.g., marketing).
• Portability: receive and transfer your data.
• Withdrawal of Consent: at any time if applicable.

To exercise your rights, contact us using the information provided in the contact section.