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Terms and Conditions of Service - Wazaut

Last updated: April 14, 2025


Welcome to Wazaut (hereinafter referred to as the "Platform" or the "Service"), operated by AV Global SpA (hereinafter referred to as "Wazaut", "we", "our"). These Terms and Conditions of Service (hereinafter referred to as the "Terms") govern your use (hereinafter referred to as "you", "your", or the "User") of our SaaS platform designed for managing multiple agents and campaigns through WhatsApp Business.

By registering, accessing, or using the Wazaut Platform, you agree that you have read, understood, and are legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to any of these terms, do not use the Platform.


1. Service Description

Wazaut is a software-as-a-service (SaaS) platform that enables businesses and their teams to manage customer communications through the WhatsApp Business API. Key features include, but are not limited to:

  • Centralized management of WhatsApp conversations.
  • Assignment of conversations to multiple agents.
  • Team collaboration tools.
  • Creation, management, and sending of campaigns.
  • Contact organization and segmentation.
  • Performance analytics and reporting.
  • Management of shared multimedia files.

Wazaut acts as a technological intermediary. The use of WhatsApp is subject to the terms and policies of WhatsApp Inc.

2. User Accounts

  • Registration: You must register with accurate and up-to-date information.
  • Responsibility: You are responsible for all activity on your account.
  • Security: Immediately notify any unauthorized use.
  • Eligibility: You must have the legal authority to accept these Terms.

3. Acceptable Use and Restrictions

You agree to use the Platform only for legitimate business purposes and in compliance with applicable laws and WhatsApp policies.

You MUST NOT:

  • Send spam, harass, or violate third-party rights.
  • Send illegal, defamatory, or offensive content.
  • Engage in fraudulent or deceptive activities.
  • Access systems or accounts without authorization.
  • Reverse engineer the software.
  • Resell the service without written authorization.
  • Damage or overload our systems.
  • Violate WhatsApp's business policies.

We reserve the right to suspend your access if you violate these Terms.

4. Fees and Payment

  • Subscription: Requires monthly or annual payment.
  • Billing: Is done in advance.
  • Payment: You authorize charges to the registered payment method.
  • Taxes: Taxes are applied as applicable.
  • Changes: Notified 30 days in advance.
  • No Refund: Fees are non-refundable except as required by law.

5. Intellectual Property

Our Property: All content on the Platform is owned by Wazaut or its licensors.

Your Content: You retain ownership of your data and grant us a license to operate the service.

Feedback: We may use any suggestions you provide without obligation to you.

6. Confidentiality and Data Protection

Confidentiality: Both parties will maintain the confidentiality of non-public information.

Data Protection: You are responsible for the personal data you process and must have the necessary legal bases for it.

Review our Privacy Policy and DPA if applicable.

7. Compliance with WhatsApp Policies

The use of the Platform is subject to compliance with WhatsApp's policies and access to its API. Wazaut does not control or take responsibility for WhatsApp's decisions regarding the use or suspension of numbers.